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Measures guest satisfaction by analyzing reviews & feedback on consumer review as well as social media sites |
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Leverages an intelligent sentiment technology to transform online chatter and conversations to actual guest satisfaction metrics |
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Empowers hotels to respond to guest reviews directly |
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Tracks visibility vis-à-vis your competitor hotels across the user journey from check-in, through stay till eventual check-out |
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Customized for individual properties as well as hotel groups & chains |
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2 strategic views: Enterprise & Property level |
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Tracks all leading consumer review, social media as well as user generated content driven sites |
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Ability to track & analyze comments in multiple languages |
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