BrandGain is a guest satisfaction and quality assurance solution that leverages consumer review and social media to:

	Extract, scan, analyze and score comments and reviews on social networks, consumer reviews, blogs etc. to provide the most complete understanding of customer perceptions.
	Provide powerful analytics to highlight key customer satisfaction issues, and display actionable data that allows the hotelier to make meaningful decisions that immediately can boost bookings and customer satisfaction levels.

BrandGain can be customized for individual properties as well as hotel chains and it helps them to identify major areas of improvement besides individual problems and improve the quality of the hotel for an overall Guest Satisfaction.

It allows hoteliers to identify key guest satisfaction trends, and analyze competitor guest satisfaction performance in multiple languages through an easy to understand dashboard.

It offers the functionality to respond directly to consumer review and other social media sites, without requiring separate login to each review or social media Web site.

It permits a high degree of customization, including setting of alerts, as well as reporting frequency.

Property View

(Target Users: GM and Departmental Heads of each hotel member property)

BrandGain utilizes cutting edge technology to allow hoteliers to identify key guest satisfaction trends, and analyze competitor guest satisfaction performance in multiple languages.

Powerful and easy to understand dashboard to monitor guest satisfaction trends and manage quality assurance.

BrandGain permits hotel staff to respond directly to consumer review and other social media sites, without requiring separate login to each review or social media Web site. All analytics and communication are accomplished through BrandGain for a complete management solution.

BrandGain permits a high degree of customization, including setting of alerts, as well as reporting frequency.

Enterprise View

(Target Users: Operation head at corporate level and regional offices)

BrandGain provides for an easy to understand aggregated reports of brand wide performance or by City/Country/ Region level and easy to read dashboards for detailed reporting and analysis.

Competitor benchmarking on guest satisfaction is achieved through BrandGain’s innovative measurement of Compset Satisfaction Index across any aggregation of properties.

Corporate or brand views permit the ability to drill down to any level(view all properties in the brand, or all properties in the division) and ability to drill down to the lowest level of data (to actual consumer reviews and their responses).